Frequently Asked Questions (FAQs)

---

No, ShowAssist does not require a subsciption.  

Payments are processed using Stripe payment processing platform. Owners/Riders can pay their Grooms/Assists automatically via a debit/credit card using Stripe. Payments are automatically processed at the start of the service period and released within 24 to 48 hours of the end of the service period.   

You can post jobs weeks or months in advance or from show week to show week!  You are only charged 24 hours before the job starts if you hire someone.  If you don't hire anyone you are not charged.

ShowAssist is not a Job Board.  It is against our policies and intended purpose of the app for users to spam other users by contacting them directly. Please report any  such conduct to us  at admin@showassist.org. 

As an Owner/Rider, you can post a job by: 

1. searching for a show from the show list, 
2. selecting the days of the week you need services, 
3. selecting services and preferred experiences desired (e.g., FEI experience), whether you are providing housing and/or transportation,  
4. entering a payout amount for the service period along with a payment method (for processing at the start of job period), and 
5. publishing your open job!  

You will then receive a text/email notification once Applicant(s) apply, and you can review and select one Groom/Assist to hire for the job. See video below!

ShowAssist assesses the Owner/Rider a $10.00 convenience fee* along with 5% service fee* based on the payout amount to be paid to the Groom/Assist, for each job completed.  *These fees are only assessed when a Groom/Assist is hired for a job.  The Groom/Assist will receive the full payout for completion of the job. 

Please email us at info@showassist.org with the show information to have it added to the mobile app.

Yes, the Owner/Rider or Groom/Assist can cancel a job up to 24 hours prior to the start of the service period, free of charge.

Yes, contact information (i.e., phone number) is only shared between the Owner/Rider and the Groom/Assist upon hiring for a job, so that you can share additional details such as barn or ring location, services details (e.g., feeding schedule) etc.

Yes, as the Owner/Rider you can send a re-hire offer to a Groom/Assist if you want them to  continue working for you, even if you are going to different show. 

Yes, you can receive your payout automatically either by Bank Account or Debit Card (autopay) or cash option (coming soon).